Shipping policy

【Delivery】

 

The package is sent from Taiwan, the destination country may tax the goods that you purchased, and the tax is consignee’s duty. INNOVISION-Global is not responsible for additional customs duties, and will not refund any orders returned due to customs issues. Before you purchase the goods, please be sure to confirm the customs policy of your country.


【Delivery service】


  • Calculation standard 
The calculation standard is based on the package weight and volume size, and the higher the weight and volume is charged.
Volume calculation method:
Comparing the volume weight with the actual weight, the heavier one shall be the basis for billing, and the rate shall be in accordance with the current standard.
Volume Weight (kg) = Length (cm) X Width (cm) X Height (cm) ÷ 6000 (cubic centimeters)
Weight reference: daily 10 pieces is about 0.04kg/box, daily 30 pieces is about 0.08kg/box, monthly 1 piece is about 0.02kg/box, packaging material weight is about 0.06kg

【Delivery notice】

 

Orders usually take 1-3 working days to process, and cannot be shipped on national holidays. When you placing an order,you may suddenly encounter out of stock and logistics that cannot be delivered.If you encounter the above problems, our store will contact you as soon as possible.

If you buy multiple products at the same time, and some of them are out of stock, in principle, our store will deliver them together after all the goods in stock. If the customer needs it, they can also cancel the out-of-stock products and arrange the delivery. (Separate delivery will not be carried out, please be informed)

We assure you that we will do our best to deliver your order to you as soon as possible. Please understand if there is an unavoidable delay in shipping.

It is recommended that you place order as early as you need to ensure that they arrive immediately! Once the product is sent, the tracking code will be sent to you via E-mail immediately.

Delivery takes an average of 3-7 working days (excluding national holidays and customs inspection time), some regions may take longer. If your package does not arrive within 15 working days after shipment, please contact our customer service center.

 

【Delivery failure】

 

INNOVISON-Global does not take any responsibility for packages returned by factors beyond our control, such as the absence of the recipient, customs, etc. In this case, additional shipping fees will be incurred, which is different from our usual discounted shipping costs.When receiving the returned goods, we will contact you through E-Mail for related matters. If we do not receive your response within 2 weeks, we will reserve the right to dispose of the goods.